Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE — MINE PERFUME LAB

1. Seller’s Identity and Contact Information

The products available on www.mineperfumelab.com, hereinafter the “Website,” are sold by SMELL ZERO ZERO S.r.l., hereinafter “Mine Perfume Lab” or the “Seller,” with registered office at Via Plinio 10, 80047 San Giuseppe Vesuviano (NA), Italy, VAT Number and Tax ID 08197991212.

For information regarding purchases, payments, shipping, returns, refunds, and complaints, the Customer may contact customer service:

• Email: customer@mineperfumelab.com
• Phone: +39 081 2135158
• Hours: Monday through Friday, from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 7:00 p.m.; Saturday from 9:00 a.m. to 1:00 p.m., Italian time.

The operational address for receiving returns, which is separate from the registered office, is:

MINE PERFUME LAB
Via San Bernardino 6
20025 Legnano (MI), Italy

Customers are encouraged to contact customer service or use the returns portal before shipping a product, so that Mine Perfume Lab can arrange for free pickup.

2. Scope of Application and Conclusion of the Contract

2.1 These Terms and Conditions govern purchases made on the Website by consumers, that is, individuals who make purchases for purposes unrelated to their business, commercial, artisanal, or professional activities.

2.2 Products available on the Website at the time of the order may be purchased, in accordance with the specifications listed in the respective product descriptions. The product range includes perfumes, shower gel, body lotion, aftershave, body oil, clothing, accessories, and E-Gift Cards.

2.3 Before submitting the order, the Customer may review the selected products, correct any entered information, and review the total price, payment methods, and delivery terms.

Submitting the order by clicking the final “Purchase” button constitutes an obligation to pay the indicated amount and acceptance of these Terms and Conditions.

2.4 The contract is concluded when Mine Perfume Lab notifies the Customer of the order’s acceptance via email. Any communication expressly indicated as a simple acknowledgment of receipt of the order request does not, in and of itself, constitute acceptance.

The order confirmation includes a summary of the purchase and the information required by applicable law. The Customer is advised to keep this confirmation and to promptly report any inaccuracies.

2.5 If a product is unavailable or the order cannot be accepted, Mine Perfume Lab will notify the Customer and promptly refund any amounts already received for products not supplied. Any changes to the order are agreed upon with the Customer.

2.6 Images are for illustrative purposes only. Differences in appearance due to the screen used do not alter the characteristics described in the product description nor do they limit the Customer’s rights in the event of a lack of conformity.

2.7 Customers who wish to receive an invoice must request it at the time of purchase by providing the necessary information via the methods available on the Website or by contacting customer support.

2.8 The Terms and Conditions available at the time of purchase apply to each order. Subsequent changes do not affect contracts already concluded. The Terms and Conditions may be saved and printed.

3. Prices and Payment Methods

3.1 Prices are expressed in the currency displayed on the Website. For sales subject to VAT, prices for consumers include the applicable VAT.

Before the order is confirmed, the price of the products, any shipping costs, the cash-on-delivery surcharge, and any other amounts charged by the Seller are indicated. For any import duties, Section 4.4 applies.

3.2 The following payment methods are available, as offered at checkout:

• PayPal: subject to the service’s procedures and terms and conditions.
• Credit or debit card: via Shopify Payments and the payment networks available at checkout.
• Bank transfer: available for countries in the European Union.
• Cash on delivery: available exclusively for deliveries in Italy, with a surcharge of 3.00 €, indicated before order confirmation.
• Klarna: in accordance with the options, requirements, and terms presented to the Customer during checkout.
• Mine Perfume Lab E-Gift Card: in accordance with the terms set forth in Section 7.

3.3 Electronic payments are processed through the services of the respective providers. The terms of use for the payment method do not affect the Customer’s rights vis-à-vis Mine Perfume Lab.

3.4 For bank transfers, the account details are provided during the checkout process or in the instructions following the order. The Customer must include the order number in the payment description.

Products are reserved for a maximum of 3 days from order confirmation. After this period, their availability must be verified with customer support.

The order is prepared for shipment after the payment has been credited to our account. Any payment receipt may be sent to customer@mineperfumelab.com.

3.5 For cash on delivery, payment is made upon delivery. The Customer is asked to verify the accuracy of the address and to have the exact amount ready in cash.

4. Shipping and Delivery

4.1 — Destinations

Mine Perfume Lab ships to Europe, including non-EU European countries and the United Kingdom, as well as to the United States, Canada, and other non-European destinations we serve.

Delivery availability for a specific address is verified at checkout.

4.2 — Timelines

Orders are prepared and handed over to the carrier within 24–48 business hours of payment confirmation or, for cash-on-delivery orders, of order confirmation.

The expected delivery time is typically an additional 24–48 business hours from the time the order is handed over to the carrier, both in Italy and in other destinations we serve.

Preparation and shipping times are separate and are added together. Any specific instructions provided prior to purchase must be taken into account for the selected destination.

Customs inspections, holidays, or transportation delays may affect actual delivery times. In the event of a delay, the Customer may contact customer support. The rights provided by law in the event of non-delivery or late delivery remain unaffected.

4.3 — Costs

Shipping is:

• free in Italy;
• free in the United States, Canada, and the United Kingdom;
• free to European destinations for which the checkout page shows a cost of zero.

For other destinations, any applicable cost is always displayed at checkout before the order is confirmed.

The €3.00 surcharge for cash on delivery is separate from shipping costs.

4.4 — Import Duties and Fees

For deliveries to the United States, Canada, and the United Kingdom, any customs duties and import charges are borne by Mine Perfume Lab and do not result in additional charges to the Customer upon delivery.

For other non-EU destinations, any customs duties, import taxes, and customs clearance fees not already included in the amount paid are the responsibility of the recipient, in accordance with the regulations of the destination country. These amounts may be requested by customs authorities or the carrier.

4.5 — Receipt of Products

Upon delivery, the Customer is asked to verify the number of packages and the condition of the packaging, reporting any visible irregularities to the carrier and promptly contacting customer@mineperfumelab.com.

Failure to file a claim with the carrier or to report an issue more than 7 days after delivery does not automatically result in the loss of rights provided by law.

The risk of loss or damage during delivery remains with the Seller until the Customer or a third party designated by the Customer (other than the carrier) physically receives the goods, subject to the exceptions provided for by applicable law.

5. Free Returns Within 30 Days and Right of Withdrawal

5.1 — Return Policy

Mine Perfume Lab offers consumers the option to request a return of physical products within 30 calendar days of delivery, for any reason, without needing to provide a justification.

Returns are free: Mine Perfume Lab arranges and covers the costs of pickup and return shipping.

This return policy applies to products that have been opened and tested, subject to the following conditions:

• Perfumes: use limited to a maximum of 10 sprays.
• Bath gel, body lotion, aftershave, and body oil: a single trial use.
• T-shirts and shopping bags: a single trial, without removing tags or other original elements and without further use.

Compliance with these conditions entitles you to a full refund of the price actually paid for the returned products.

E-Gift Cards are excluded from this 30-day return policy and are governed by Section 7.

5.2 — Relationship to the Legal Right of Withdrawal

This commercial policy supplements the rights granted by law and does not replace them.

For distance purchases of goods, the Customer has the legal right of withdrawal within 14 calendar days of delivery, in the cases provided for in Articles 52 et seq. of the Consumer Code. For goods ordered in a single order and delivered separately, the period begins upon receipt of the last item.

Testing limits, conditions regarding tags, and other commercial return conditions do not automatically constitute grounds for forfeiting the statutory right of withdrawal. Within the scope of this right, any decrease in value is assessed in accordance with the law, in relation to handling that exceeds what is necessary to verify the nature, characteristics, and functioning of the goods.

5.3 — How to Notify Us of a Return or Withdrawal

The Customer may notify us of their decision:

• by writing to customer@mineperfumelab.com;
• by using the online returns management portal, accessible with the order number and email address.

A clear statement of intent to return the products or withdraw from the purchase is sufficient. The Customer may also use the form provided at the end of these Terms and Conditions, though this form is not mandatory.

To meet the deadline, it is sufficient to send the notice before the deadline expires. Exercising the statutory right of withdrawal does not require prior authorization from the Seller.

Requests submitted through the portal receive an automatic confirmation via email.

5.4 — Pickup Arrangements

Mine Perfume Lab manages the return process and arranges for pickup within 24–48 hours of the request, coordinating the necessary details with the Customer.

The Customer must make the products available and pack them carefully to protect them during shipping. It is recommended to use the original packaging, if available.

Returns should be sent to:

MINE PERFUME LAB
Via San Bernardino 6
20025 Legnano (MI), Italy

Any delays in pickup attributable to the Seller’s organization do not affect a request submitted within the specified time frame.

5.5 — Inspection and Refund Amount

For commercial returns, Mine Perfume Lab inspects the condition of the received products and issues a refund within a maximum of 7 days from receipt of the return.

Any disputes will be communicated to the Customer along with the relevant reasons. The terms of commercial returns do not limit the rights arising from the statutory warranty.

In the event of statutory withdrawal from the entire contract, payments received will be refunded, including standard shipping costs. Any additional costs associated with a more expensive shipping method expressly chosen by the Customer are excluded.

5.6 — Legal Deadlines and Refund Procedures

In the event of a legal withdrawal, the refund will be issued without undue delay and in any case within 14 days of notification of withdrawal.

Since Mine Perfume Lab offers to pick up the products, the refund required by law is not suspended pending receipt of the return. The legal deadline takes precedence over the processing times indicated in section 5.5.

The refund will be issued via the same payment method used for the purchase, unless otherwise expressly agreed, and at no cost to the Customer.

For orders paid by cash on delivery, the refund will be issued via bank transfer, subject to agreement with the Customer and provision of the necessary account details.

For purchases paid in full or in part with an E-Gift Card, the corresponding amount will be credited back to the relevant account, unless a refund is otherwise required by law.

6. Legal Warranty of Conformity

6.1 Tangible goods are covered by the legal warranty provided for in Articles 128 et seq. of the Consumer Code. Mine Perfume Lab is liable for any lack of conformity existing at the time of delivery that becomes apparent within 2 years. The statute of limitations for claims regarding defects not fraudulently concealed is 26 months from delivery.

6.2 The Customer may request, free of charge, repair or replacement, unless the chosen remedy is impossible or disproportionate. In the cases provided for by law, the Customer may obtain a price reduction or termination of the contract.

6.3 For assistance, the Customer may write to customer@mineperfumelab.com, indicating the order number and describing the problem. Proof of purchase may be provided via order confirmation, receipt, invoice, or other suitable documentation.

6.4 The statutory warranty is not contingent upon retaining the original packaging. The terms of the 30-day return policy do not apply as limitations to the warranty.

Any necessary repairs, including any pickups, are provided free of charge when the defect is covered by the statutory warranty.

7. E-Gift Cards

7.1 Mine Perfume Lab E-Gift Cards are electronic gift cards sent automatically via email after payment confirmation.

7.2 E-Gift Cards have no expiration date and can be used for multiple purchases. Any unused credit remains available for future orders.

7.3 E-Gift Cards are not eligible for the 30-day return policy and are generally not redeemable for cash. This is without prejudice to the right of withdrawal and other mandatory refunds provided for by law.

For online purchases of an E-Gift Card, the standard legal withdrawal period is 14 days from the conclusion of the contract, where applicable. The mere delivery of the code via email does not automatically constitute a waiver of the right of withdrawal.

Requests must be sent to customer@mineperfumelab.com. In the event of a validly exercised right of withdrawal, the code is deactivated and the refund is processed in accordance with applicable law. Any prior use of the code is evaluated taking into account the purchases made and the consumer’s rights.

7.4 Products purchased using an E-Gift Card remain subject to the return, withdrawal, and warranty terms applicable to those products. Payment via E-Gift Card does not waive these rights.

8. Customer Support and Complaints

Any request for assistance or complaint may be sent to customer@mineperfumelab.com or reported to +39 081 2135158 during the hours indicated in Section 1.

To facilitate processing, the Customer is asked to provide the order number, their contact information, and a description of the request.

9. Protection of Personal Data

Personal data is processed in compliance with the Regulation (EU) 2016/679 — GDPR and Legislative Decree 196/2003, as amended.

The processing necessary for managing orders, payments, deliveries, customer support, and legal compliance is based on the relevant legal grounds. Acceptance of these Terms does not constitute consent to promotional activities.

The purposes, legal grounds, recipients, retention periods, and rights of data subjects are described in the privacy policy available on the Website. For any optional processing, consent is requested when required by law.

10. Governing Law and Disputes

These Terms and Conditions and purchase agreements are governed by Italian law.

For consumers residing in other countries, the choice of Italian law does not deprive the Customer of the mandatory protections recognized by the law applicable to their situation, in accordance with the relevant rules of private international law.

For consumers residing or domiciled in Italy, the court of the consumer’s place of residence or domicile has jurisdiction, in accordance with applicable law. For international disputes, the mandatory rules on jurisdiction remain in full force.

No provision of these Terms excludes or limits the mandatory rights granted to the Customer.