Terms & Conditions

The products for sale on www.mineperfumelab.com, (hereinafter the "Site") They are sold and invoiced bySmell Zero Zero S.R.L., based in Via Giustino Fortunato 14 - 80044 - Sant'Anastasia, P.IVA & C.F.:08197991212

For any information regarding orders, shipments and, more generally, to the acquisitions, you can contact theCustomer CareMine perfume Lab at the following addresses:

Mail:info@mineperfumelab.com

Telephone: +39 081 213 5158 from Monday to Friday 08: 30-13: 00 14: 30-18: 00

GENERAL CONDITIONS OF SALE

1. Acceptance of the General Conditions of Sale and Conclusion of the Contract

1.1 The contract stipulated between Smell Zero Zero S.R.L. (hereinafter "mines perfume lab") and the customer (ie the subject, natural person, who make the purchase on the site, not referable to its business, entrepreneurial or professional) must be considered concluded with acceptance, even partially partial , of the order by Mine Perfume Lab. In the case of non-acceptance of the order, Mine Perfume Lab will give it in any case prompt communication to the customer.

1.2 By placing an order in the various methods provided, according to the order form on the site (hereinafter "below"Order"), The customer declares to have read all the indications provided during the purchase procedure and to fully accept these General Conditions (hereinafter"Conditions").

1.3 These conditions can be printed or saved on durable support, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

2. Purchase methods

2.1 The products offered for sale from mine perfume Lab are only those on the Mine Perfume Lab site at the time of the order, as described in the relevant information sheets.

2.2 It remains in any case understood that the images at the descriptive sheet of a product are for the exclusive information purposes and may not be perfectly representative of its characteristics but differ e.g. For color and size (even by the browser and monitor used for access to the site and image display).

2.3 The customer to place an order will have to fill in the relevant form on the site and send the same after carefully viewed the conditions, as well as the characteristics of the product and / or the products he intends to buy. The customer must also request mine perfume Lab, where desires, the issue of tax invoice concerning the purchase, pursuant to art. 22 D.P.R. n. 633/1972.

2.4 The correct receipt of the order is confirmed by mine perfume lab through an email response, sent to the e-mail address communicated by the customer. This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the order by the customer, so that it can verify the same and possibly communicate the necessary corrections of incorrect data without delay.

3. Prices and payment methods

3.1 The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated to the customer through the site or these conditions.

3.2 The following payment methods are provided:

(i) Paypal

For payment, the PayPal circuit can be used by the customer according to the specific procedures.

(ii) credit card

In cases of purchasing goods with credit card payment methods, the transaction can take place through the secure stripe circuit server.

In no case and at no stage of the payment Mine Perfume Lab will be able to know the information relating to the Customer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Mine Perfume Lab will keep such data and therefore in no case Mine Perfume Lab can be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment.

In no case and at no stage of the payment Mine Perfume Lab will be able to know the information relating to the Customer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Mine Perfume Lab will keep such data and therefore in no case Mine Perfume Lab can be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment.

(iii) Bank transfer (only for European Union countries)

In case of purchase by bank transfer, the bank details for payment will be displayed. Indicate the ORDER number in the Reason. The items are held no later than 3 days from the order confirmation (we invite you to send us the payment accountant at info@mineperfumelab.com) and we remind you that the order will be processed only after confirmation of payment and correct credit. on our bank account.

(iii) Cash on delivery (only for Italy)

In case of purchase with cash on delivery, it is advisable to correctly verify the shipping address with the relative details of civic number, postal code and any fractions in order to make the delivery speedy and avoid unpleasant stocks in the warehouse. Furthermore, we invite you to have the exact cash amount at the time of delivery of the grand total of your order, in order to complete the transaction quickly and efficiently.

4. Delivery of products and related costs

4.1 The purchased products will be managed within 2 days from the date of the order and will be delivered to the address indicated by the Customer in the Order within 24-48 hours from the preparation of the order by Mine Perfume Lab, at the cost specifically indicated on the Site before. sending the Order. Mine Perfume Lab reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

4.2 With regard to deliveries requested in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

4.3 The delivery times indicated by Mine Perfume Lab must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation.

4.4 Upon delivery of the products, the Customer is required to check:

  • that the number of packages delivered corresponds to what is indicated in the transport document.
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, putting a specific indication on the delivery document of the product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.

5. Right of withdrawal

 5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

5.2 To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send Mine Perfume Lab a communication to that effect, within the terms indicated, to the following email address info@mineperfumelab.com, or use the appropriate form on the Site.

5.3 In the event of withdrawal, the Customer must return the products to Mine Perfume Lab at his own expense within 14 (fourteen) days of said withdrawal,

For parcels from European Union countries, the shipping address is as follows:
MINE PERFUME LAB - Via Leonardo Murialdo, 27 - 80047 San Giuseppe Vesuviano - Italy

For parcels from non-European countries, therefore subject to customs, the shipping address is as follows:
MINE PERFUME LAB - Via Leonardo Murialdo, 27 - 80047 San Giuseppe Vesuviano - Italy

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and fragrance, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

  • the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
  • for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc ...);
  • the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer.
  • the shipment, until the certificate of receipt in the warehouse indicated by Mine Perfume Lab, is under the complete responsibility of the customer;
  • in case of damage to the goods during transport, Mine Perfume Lab will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
  • Mine Perfume Lab will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.

    5.4 Mine Perfume Lab will refund the Customer the full amount already paid, net of any: additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14) within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed.

    5.5 In any case, the Customer will not incur any costs as a consequence of this refund. Mine Perfume Lab may suspend the refund until the returned product is received or until the Customer proves that he has correctly returned the product, whichever is earlier.

    5 In any case, the Customer will lose the right of withdrawal in cases where Mine Perfume Lab ascertains that:

    • the returned product and / or its accessories, and / or its packaging are not intact;
    • the product is missing its external packaging and / or its original internal packaging;
    • the product is missing its integral elements and / or accessories (eg closures, laces, buckles, caps, lack of liquid, etc ...).

    In case of forfeiture of the right of withdrawal, Mine Perfume Lab will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

    6. Guarantees

    6.1 All products sold by Mine Perfume Lab are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.

    6.2 The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing present in and / or with the product.

    6.3 In the event that, for any reason, Mine Perfume Lab is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement were, also due to the value of the product, excessively onerous , Mine Perfume Lab will be able to proceed with the appropriate reduction of the price paid, ie the refund of the entire amount paid with termination of the contract.

    6.4 In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

    7. Complaints and requests for information

    7.1 Any complaint or request for information can be addressed to Mine Perfume Lab at the following addresses:

    Mail: info@mineperfumelab.com
    Chat:Using our live chat support.

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    8. Privacy

    8.1 The personal data collected with the placing of the Order will be processed by Mine Perfume Lab for the sole purpose of satisfying the express requests of the Customer, in compliance with Legislative Decree 196/2003 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

    9. Applicable law

    9.1 The sales contract referred to in these Conditions and its execution is governed by Italian law, with the non-application of the conflict rules and the United Nations Convention for the International Sale of Goods. The Court of the Customer's municipality of residence will be competent for the solution of the relative disputes.