Management of returns

Right of withdrawal

1 Under the art. 52 of D. Lgs. 206/2005, as amended by D. Lgs. 21/2014, the Customer will be able to withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to adduce motivations and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

2 To exercise the right of withdrawal referred to in the previous Article 5.1, Customer will have to send to Mine Perfume Lab a communication in that sense, within the given deadlines, to the following email address, i.e., use the appropriate form present on the Site.

3 In case of recess the Customer will have to resend at his expense the products to Mine Perfume Lab within 14 (fourteen) days from the withdrawal itself :

For parcels from countries of the European Union, the shipping address is as follows :
MINE PERFUME LAB-Via XX Settembre, 22-80047 St. Joseph Vesuviano-ITaly

For parcels coming from ExtraEuropean countries, subject to customs, the shipping address is as follows :
MINE PERFUME LAB- ViaXX September, 22 -80047 St. Joseph Vesuviano-ITaly

The goods will have to be returned complete, complete with all of its parts and in the original embosses (envelopes and packs), guarded and possibly working for the time strictly necessary to establish and verify its nature, characteristics and fragrance, according to normal diligence, without any signs of wear or dirt, in compliance with the conditions set out below :

  • the right of withdrawal may apply to the product purchased in its entirety ; it is not, in fact, possible to exercise recess only on part of the product purchased (e.g. : accessories, complements, etc.) ;
  • because the withdrawal is possible, the product will have to be integrated and returned in the original packaging, complete in all its parts (including imdance and possible documentation and accessory endowment : labels, tags, tags, seals, etc.) ;
  • the shipping charges (and any customs expenses, if any) for the return of the good will be at the sole expense of the Customer.
  • the shipment, up to the attestation of receipt of receipt in the warehouse indicated by Mine Perfume Lab, is under the complete responsibility of the customer ;
  • in the event of damage to the good during transport, Mine Perfume Lab will give notice to the Customer, in order to allow him to improperly press charges against the courier chosen by him and obtain the relevant refund ; the product will then be made available to the Customer, at the same time by cancelling the request for withdrawal ;
  • Mine Perfume Lab will not respond in any way for damage, theft, loss of course during or in any case in dependence of the shipment for restitution.

4 Mine Perfume Lab will reimburse to the Customer the full amount already paid, net of any : additional shipping costs within the meaning of art. 56, paragraph 2, of the D. lgs. 21/14) within 14 (fourteen) days of withdrawal, by means of the reversal procedure of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed.

In any case, the Customer will not bear any costs as a consequence of the said reimbursement. Mine Perfume Lab will be able to suspend the refund until the receipt of the returned product, or until the Customer demonstrates that it has properly resent the product, whichever is earlier.

5 In any case, the Customer will depart from the right of withdrawal in cases where Mine Perfume Lab ascertained that :

  • the returned product and / or its accessories, and / or its packaging are not integrin ;
  • the product is missing from its outer packaging and / or original internal imdance ;
  • the product is missing from elements integrating the same and / or accessories (to. Es. closures, laces, buckles, caps, lack of liquid, etc. ..).

In the event of forfeiture of the right of withdrawal, Mine Perfume Lab will return the purchased product to the sender, charging the sender the shipping costs and, if already refunded, the price of the product.